Privacy Policy

1. Overview

SoloAiLabs LLC (hereinafter referred to as "we" or "the Platform") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Platform's services, you consent to the processing of your information in accordance with this Privacy Policy.

2. Types of Information Collected

2.1 Registration Information

When you register an account, we collect the following information:

• Email address
• Username (optional)
• Phone number (optional)
• Password (encrypted storage)

2.2 Transaction Information

When you purchase resources or subscribe to services, we collect the following information:

• Order number and transaction amount
• Payment method
• Transaction time
• Purchased resource information

2.3 Usage Data

We automatically collect data related to your use of the Platform:

• IP address
• Browser type and version
• Access time and pages
• Operating system information

3. Purpose of Information Use

The information we collect is used for the following purposes:

• Provide and maintain Platform services
• Process orders and payments
• Send order confirmations and service notifications
• Improve Platform functionality and user experience
• Protect account security
• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following cases:

• Payment service providers: To process payments, we provide necessary transaction information to payment gateways (e.g., WeChat Pay, Alipay, Stripe)
• Legal requirements: Disclose information in accordance with laws, court orders, or government requests
• Security protection: To protect the security of the Platform, users, or the public

5. Information Storage and Security

5.1 Data Storage

Your personal information is stored on secure servers, and we take reasonable technical measures to protect data security.

5.2 Security Measures

We employ the following security measures to protect your information:

• Passwords are stored using encryption algorithms
• Data transmission uses HTTPS encryption
• Regular security audits and vulnerability detection
• Access control and permission management

5.3 Data Retention

We retain your information for as long as needed to provide services. When you delete your account, we will delete your personal information, except for records required by law.

6. Your Rights

You have the right to:

• Access and view your personal information
• Correct or update your personal information
• Request deletion of your account and data
• Withdraw consent or restrict data processing

To exercise these rights, please contact [email protected].

7. Cookies

We use cookies to improve user experience. Cookies are small data files stored on your device that identify your browser and remember your preferences. You can manage cookies in your browser settings, but disabling certain cookies may affect Platform functionality.

8. Third-Party Services

The Platform may include third-party services (e.g., payment gateways, analytics tools), which have their own privacy policies. We are not responsible for the privacy practices of third-party services.

9. Policy Changes

We may update this Privacy Policy at any time. Updated policies will take effect upon publication on the Platform, and we will notify you of important changes via email or Platform announcements.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]