Refund Policy

Effective Date: 2026年10月15日

Important Notice: The Platform provides digital goods and services. Once purchased and download access is granted, refunds are generally not available. Please carefully read the resource description before purchase to confirm it meets your needs.

1. Refund Policy Overview

As the Platform provides immediately downloadable digital goods and online services, we implement the following refund policy based on industry practices and the nature of digital products:

No refunds for digital resources after purchase
Subscription services can be canceled before the end of the billing cycle, but paid fees are non-refundable
Refunds may be requested only under specific conditions (see below)

2. Refund Eligibility

✅

Resource cannot be downloaded or is corrupted

If you cannot download the resource after purchase, or the downloaded file is corrupted and unusable, you may request a refund within 7 days of purchase.

✅

Resource significantly differs from description

If the resource content significantly differs from the Platform description (e.g., missing key features, completely different from description), you may request a refund within 7 days of purchase.

✅

Duplicate purchase

If you accidentally purchase the same resource multiple times due to system error or misoperation, you may request a refund for the duplicate purchase within 24 hours.

❌

Subjective dissatisfaction

Refund requests based on personal subjective reasons (e.g., "don't like it", "no longer need it", "can't learn it") will not be accepted.

❌

Already downloaded and used

Refund requests after the resource has been successfully downloaded and used will not be accepted.

3. Refund Application Process

3.1 How to Apply

To request a refund, please contact us via:

Send email to: [email protected]

3.2 Required Information

When requesting a refund, please provide the following information:

Order number (can be found in Member Center)
Registered email address
Refund reason and supporting evidence (e.g., screenshots, error messages)

3.3 Processing Time

We will review refund requests within 3-5 business days of receipt. If approved, the refund will be processed to your original payment account within 5-10 business days.

4. Subscription Refunds

For subscription services:

You can cancel your subscription at any time in the Member Center
After cancellation, the service will terminate at the end of the current billing cycle
Paid subscription fees are non-refundable
Canceling a subscription does not affect access to previously purchased digital resources

5. Dispute Resolution

If you disagree with a refund decision, you may resolve it through:

Contact customer support again with additional evidence
File a dispute through the payment platform (if applicable)

6. Contact Us

If you have any questions or need to request a refund, please contact us:

Email: [email protected]